
A couple of weeks ago Ruth decided to buy a scanner with a sheet feeder. In fact, the cheapest way to get a decent scanner like that appears to be buying a multi-function printer/scanner. So she bought a Brother MFC 820CW.
It is Mac compatible and worked very nicely via WLAN from both the G5 iMac and the Intel Mac mini. Until we upgraded to OS X 10.4.9. After that, the scanner stopped working from the Intel Mac, but worked fine from the iMac. We (that is, Ruth’s secretary, me) wrote to the Brother support center and got the reply you see above. For the non-German speakers, here’s rough and ready translation of the relevant – highlighted – bit:
For the CONTROLCENTER software we don’t have an update because the software comes from the software company NUANCE.com. Furthermore, installations on Intel Macs are by nature dubious and somewhat debatable. Finally, it is also advisable to to use the latest drivers with Mac OS X 10.4.9.
No word of where one might get the latest drivers, however. The 37,8 KB attachment to the mail was an uninstaller program for
OS X 10.3 – no word in the mail about what that was supposed to be for!). Brother are supposed to offer good support. They did get back to us within 2-3 days, but a more arrogant and less helpful answer is hard to imagine. Apparently the good support only applies to Windows systems and not to
OS X machines, despite claiming on the packaging “Mac
OX 10.2.4 or greater” is supported and, as far as Mac processors are concerned, “All base models meet minimum requirements”.
However, having received the unhelpful reply above, I tried reinstalling the drivers from the CD that came with the printer/scanner (without running the mysterious uninstaller), and now everything is working fine again on the Intel Mac. No thanks to Brother. Apart from the unhelpful support, we are very pleased with the scanner (we haven’t used the printer yet). It produces fast, sharp scans; has great software to manage it via WLAN, LAN and USB connections and is easy to use and set up – recommended!