How (not) to treat your customers
Monday, December 31st, 2007The US lobby group for the music industry, the RIAA, has excelled itself this time in its heavy-handed dealing with a customer. They are suing a customer who bought 2000 tracks on CDs and copied them to his computer for his own use. He didn’t upload them to the internet, just listened to them on his own computer.
I can’t imagine anything more stupid that RIAA could do. The only thing we can do as consumers is to switch from buying CDs to downloading tracks directly from the artist’s websites and their online download services, cutting out the established music industry completely.
Here are a some possibilities that cut out the greedy record companies and pay their artists fairly:
- CD Baby
- Magnatune
- Or use the RIAA Radar to check if the album you plan to buy is issued by an RIAA member company (And yes, you can find music by artists who don’t release their music via RIAA members!).
- Or chose from the RIAA Radar Amazon Top 100 chart list and support the top artists whose labels are not RIAA members (updated daily).
Update (2008-01-01):
Looks like the original story may have been wrong, although the RIAA has shifted its position to claim that MP3s ripped from legally owned CDs are illegal copies.




